Getting Started with CrossBar

See information below for help setting up and managing Crossbar accounts.

CREATE AN ACCOUNT

1. Click "Sign Up" that shows at the top left of the site over the AAHA Cardinal.
2. Enter an email address and password to set up an account.
3. A verification email will be sent to the email provided to activate the Crossbar account.
4. Once verified, complete the account set up.

ADDING PARTICIPANTS

After creating an account, Crossbar prompts adding a Participant/Player to an account:

Add more participants at any time by following these steps:

1. Log in and choose "Account"
2. On the Participants tab of the Account menu, select "Add Participant"
3. Complete Player Profile (name, birthdate)

CROSSBAR ACCOUNT MENU

When logged into Crossbar on the AAHA website, choose "Account" at the top left of the site.

• Participants: Add/edit participants (players) associated with the account.
• Teams: This tab shows assigned teams. Click on the team to go to the team page.
• Volunteer: Sign up for DIB shifts. 
• Billing: View balances/payments and update payment methods on file.
• Settings: Update account name, phone number, email address, and password.
• Notifications: Sets email notifications for games and practices. Ensure these are selected to receive all communications from AAHA.
• Pages: Any private pages created and shared with specific accounts are displayed here.

ADD A PARENT/GUARDIAN TO A PLAYER

Accounts are registered Crossbar users who have access to a player's information, have the ability to modify and register the player, and receive email correspondence for the player. It is recommend that all parents/guardians who are responsible for getting players to practice or games be added to the player by following the instructions below.

Adding a new user account (such as an additional parent or even one for the player) is easy. It is important to remember these instructions must be completed by a user account that already has access to the participant.

1. Log into the AAHA website using the same email address. This must be done on the website, not the mobile application.
2. Click "Account" in the top left navigation.
3. Click on the participant to view profile.
4. Once on the player profile, click '+ Add' in the accounts section at the top.
5. Enter the user's email address. If the user already has an account, they are added immediately. If the user does not have an account, a verification email is sent to them. They must click on the link to verify their email and create an account by supplying their name, selecting a password, and providing a phone number. The user is added once they have created their account.
6. Accounts associated with a player can check to see who has been added by following steps 1 through 3 at any time.

Need to add more than one? Refresh the page to add another.

USING THE CROSSBAR MOBILE APP

All registered Crossbar users have access to the Crossbar mobile application on iOS and Android. Download the app from Apple App Store or Google Play. Log in with the same user account created on AAHA website. Player’s Team(s) and schedules are available in the app. 

Make sure to grant access to player’s profile by the primary account who registered the player while logged into the AAHA website.

TEAM CHAT

The Crossbar mobile app features a team chat. This is a separate messaging system from the "Team Feed" found on each team page, which sends an email to all associated accounts. Only those who have downloaded and installed the app on their mobile device will receive team chat notifications.

SETTING UP FAMILY CALENDAR

To sync Crossbar calendar to a personal device, log in on the AAHA website. Navigate to the Family Calendar at the top left of the site. There is an option at the top right of the screen to download a Calendar Feed.

Selecting the Calendar Feed directs to a menu. Follow specific instructions to download the Family Calendar to a preferred calendar. 

MANAGING PAYMENTS

To edit a payment method or view a summary of payments, please login and go to "Account." Billing is on the left menu.

View payments/balances, as well as edit or remove old payment methods in Billing. Payments & dates are listed. Payments are processed automatically on the dates listed, but it may take a couple of days before they appear on bank statement or credit card account.

UPDATING PAYMENT INFORMATION

In order to complete this process, there must be future scheduled payments on the account.

1. Go to 'Account' in the top-left of the page on desktop or in the navigation dropdown on mobile.
2. Click on the player whose payment information needs updated.
3. Scroll down to the 'Registration History' section and click on 'View Details' on the registration.
4. In the payment method column, click the 'Edit' link. (If there is no edit link, it is likely the payment has already been charged or canceled.)
5. Enter updated card information
6. Select the payments to update and save the form.

TROUBLESHOOTING

Can't login: Click on the 'SIGN UP link in the upper left hand corner to create an account.

Signup says this email already has an account: Follow the forgot password instructions. If no email to reset the password is received (check JUNK or SPAM folders), email CROSSBAR to have Crossbar manually verify or reset account. help@crossbar.org

Don't see a player's schedule: